If you’d like to try an alternative to classic porcelain, then Tonda is the perfect complement to your home.

Newsletter


Follow us

Get inspired

Subscribe to our Newsletter for news on latest products and sales


Search

FAQ

  /  FAQ
+ - The estimated delivery date of order has passed. What should I do?

A simple email to sales@vemart.in will get you an accurate revert on the current status of the product. Sometimes orders get delayed due to production related issues or sometimes non-satisfactory or damaged product found during quality check. This leads to reproduction and delay.
Also, in rare cases, the product has to be dis-continued even after repetitive efforts in production. This leads to lot of delay. Client is duly informed and requested to choose new product or given an option of 100% money refunded for the dis-continued product.

+ - In what scenarios would you accept the return of the order & who will pay return charges ?

While placing an order customers are advised keep in mind some minor variation in color. Although extra attention is given to accurately reproduce colors, as seen on the monitor by you, still there may be minor variations in color of the actual product due to the nature of fabric dyes. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.

+ - Is shipping available for free?

Yes, If Order value is above 2000INR.

+ - How will I know when my order will be shipped?

You will Continuously be updated as and when your product(s) get ready

Post shipment you will receive an auto-generated email which would have the details of the items which have been shipped along with the tracking information.

Alternatively, you may also find the product status in your “My Account” section.

X